Integon Service Co Group Selfie

FIND A CAREER THAT EXCITES YOU

Working at Integon Service Co. gives you the opportunity to be part of an empowering environment where all employees are valued for their unique talents and contributions. There’s no limit to what you can do.

FIND YOUR PATH

Sales
Customer
Service
Finance &
Accounting
Human
Resources
Information
Technology
Claims
Sales
Customer
Service
Finance &
Accounting
Human
Resources
Information
Technology
Claims

CUSTOMER
SERVICE

Our Customer Service department receives calls from our direct clients who have questions about their insurance policy. The activities that take place on these calls can include taking payments, updating account information or making changes to the policy. We provide a fun, family-oriented environment where everyone can feel welcome.

Our Spanish translation department plays an important role in customer service. Representatives field calls from our internal employees and departments that are in need of Spanish language interpreters. We strive to provide outstanding service on every call, ensuring that we can meet every customer's needs.

2019 Center of Excellence Award

Sales

The Sales Department is the direct link between prospective customers and our licensed agents, which means the department has a direct impact on the company’s overall ability to drive growth.

Using our state of the art client management system the Lead Generators make outbound phone calls to interested customers who are actively searching for insurance on one of our many websites as well as various other marketing platforms.Our goal is to match them up with one of our licensed agents who can help them with their insurance needs.

Once a Lead Generator has made contact with the customer, their focus is on building quick rapport with the customer and then using that rapport to explain the many benefits of working with our company in an attempt to connect the client with a licensed insurance agent.The Lead Generators in sales are the first point of contact that many customers will have with our company and have the crucial role of setting the high standard of customer service that we hold ourselves to at Integon.

Customer
Service

Our Customer Service department receives calls from our direct clients who have questions about their insurance policy. The activities that take place on these calls can include taking payments, updating account information or making changes to the policy. We provide a fun, family-oriented environment where everyone can feel welcome.

Our Spanish translation department plays an important role in customer service. Representatives field calls from our internal employees and departments that are in need of Spanish language interpreters. We strive to provide outstanding service on every call, ensuring that we can meet every customer's needs.

2019 Center of Excellence Award

FINANCE &
ACCOUNTING

CORPORATE FINANCE

We aim to be the best at everything we do, to help our company to achieve its goals and to maximize the success of our team members. By combining our expertise, experience and the energy of our staff, we serve our company by providing an extensive accounting services including:

  • Accounting for property and casualty insurance companies
  • Balance sheet reconciliations
  • Investment Accounting
  • Accounts Payable
  • Unclaimed Property
  • Financial Reporting
  • Reinsurance Accounting

ACCOUNTING

Integon Finance Team is comprised of professional accountants that record and report financial transactions with the purpose of creating quality enriched financial information, which serves as the basis for an efficient decision making process.

HUMAN
RESOURCES

Human Resources will be a catalyst to motivate Integon Employees at all levels of the organization to achieve their full potential in support of the company’s success. Through strategic partnership and collaboration, we strive for HR excellence by ...

  • Attracting, retaining, and developing a high performing team of talented and diverse individuals
  • Fostering a culture of engagement and empowerment
  • Driving impactful business results
  • Leading Employer of Choice initiatives

INFORMATION
TECHNOLOGY

Integon’s technology team takes pride in developing enterprise solutions to power numerous agency, carrier customers across North America. Team members are skilled in Microsoft technologies and ‘continuously’ deliver quality software using Agile/Scrum methodologies. C#, Angular, .Net, ASP.Net, MVC, JavaScript, JQuery, WCF, Web API, PLSQL, and TSQL are at the core of our development stack with various supporting services e.g. DevOps, App Insights, Slack, Dynatrace and many more. Integon tech team maintains a high performance culture, in an exciting, fast paced and dynamic environment. We are Integon and with us you can be extraordinary. If you are passionate about technology, come join our team!

Claims

Our Claims Call Center employees are Customer Service professionals with a passion for helping others. We serve as initial contact for claims reporting and are responsible for guiding the caller to the appropriate party based on their need and the relevant policy and/or claim.Our Claims Call Center operates 365 days a year, round the clock, ensuring policyholders, agents and claimants can easily report a loss, and further, that we receive timely and accurate claim loss data.

CAREERS AT INTEGON SERVICE CO.
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Integon Exciting Workplace

EXCELLENT BENEFITS & EXCITING WORKSPACE

Integon cares about your career. You won't find benefits like ours anywhere else in Tijuana! Our workplace culture offers the best fit for your life: career development, collaborative workspaces, strong family values, and opportunities for advancement.

Subsidized Parking
PARKING PROGRAM
Parking is scarce in Zona Rio, the heart of the city. For our employees, Integon provides the convenience of a subsidized parking program.
Paid Time Off
VACATIONS
We add to your holidays and paid time off! Enjoy up to four extra days of time off every year for anything you need.
Referral Bonuses
EMPLOYEE REFERRAL PROGRAM
It pays to have friends! Refer your family, neighbor or former colleague to Integon and receive a referral bonus for every successful hire.
Bonuses and Perks
FINANCIAL WELLNESS
Enjoy a holiday bonus and other benefits to help you reach your financial goals!
Employee Discounts
PERKS & DISCOUNTS
With discounts on vision care, gym memberships and reduced prices on Sam's Club and Costco memberships, it pays to be part of Integon.
Make A Difference
SOCIAL RESPONSIBILITY
Getting involved and giving back to our community is a high priority at Integon. Join us by volunteering and helping to make a difference!
On Site Amenities
GAME ROOM
We work hard and play hard at Integon. Take a break in our impressive game room and enjoy other on-site amenities.
Ongoing Bonus Programs
HIRING BONUSES
We offer weekly and monthly bonus programs that help drive our team to always give 100%.
On-Site Clinics
HEALTH & WELLNESS
Employees have daily access to our on-site clinic, which employs a full medical staff. We also offer monthly wellness talks on topics like fitness and nutrition.
Management Development and Training
CAREER DEVELOPMENT
Integon offers management development, technical training and access to thousands of online videos and personal development resources created to help you build valuable skills that will help you grow and succeed in your career.
Monthly Events
EMPLOYEE ENGAGEMENT EVENTS
There's never a dull moment at Integon! Build lasting friendships with our monthly events, which include a variety of fun and motivational activities designed to help you get to know your coworkers.

 
Core Cultural Values

CORE CULTURAL VALUES

OUR CULTURE IS UNDOUBTEDLY THE BEST IN TIJUANA.
Why? We support a diverse and highly professional workforce driven by the 4Es of Integon: Engaged, Energized, Empowered, and Execute

We are engaged and unified under common goals. We question and challenge processes, constantly looking for ways to improve. The phrase "because that's how we have always done it" doesn’t exist at Integon.

We are energized by the exciting roles we serve. We push ourselves and our colleagues to bring the best version of ourselves to everything we do.

We are empowered to contribute, listen to each other, and make key decisions. We are comfortable with mistakes, and look for opportunities to learn and grow.

Lastly, we do our best to execute tasks faster and more effectively every day.We go above and beyond to put plans into action and turn ideas into innovation, and we do our best to exceed expectations!

4Es logo
Integon in the community

INTEGON IN THE COMMUNITY


At Integon, we’re committed to our community. We give back because we care and we want to see our community flourish. We believe in uniting our employees to make meaningful social change where we work.


MORE ABOUT
INTEGON

Integon Service Co. supports its insurance company affiliates, which offer property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, small business auto insurance and more. We are industry leaders in property and casualty insurance servicing.
Video of A Day at Integon
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