ABOUT US
COMPANY HISTORY
At Integon, we bring together a diverse and highly professional workforce who exemplify strong family values, commitment to community and dedication to customer satisfaction.
In 2017, Integon invested in a modern office building located in the Tijuana financial district of Zona Rio for our operations, creating an exciting workspace for more than 500 highly professional employees.
Today, Integon serves a crucial role in Tijuana, bringing together a motivated team who is committed to the local community and dedicated to serving our customers in a culture that values relationships and family.
Learn More About Our Culture and CommunityDEPARTMENT OVERVIEW
CUSTOMER
SERVICE
Our Customer Service department receives calls from our direct clients who have questions about their insurance policy. The activities that take place on these calls can include taking payments, updating account information or making changes to the policy. We provide a fun, family-oriented environment where everyone can feel welcome.
Our Spanish translation department plays an important role in customer service. Representatives field calls from our internal employees and departments that are in need of Spanish language interpreters. We strive to provide outstanding service on every call, ensuring that we can meet every customer's needs.
Sales
The Sales Department is the direct link between prospective customers and our licensed agents, which means the department has a direct impact on the company’s overall ability to drive growth.
Using our state of the art client management system the Lead Generators make outbound phone calls to interested customers who are actively searching for insurance on one of our many websites as well as various other marketing platforms.Our goal is to match them up with one of our licensed agents who can help them with their insurance needs.
Once a Lead Generator has made contact with the customer, their focus is on building quick rapport with the customer and then using that rapport to explain the many benefits of working with our company in an attempt to connect the client with a licensed insurance agent.The Lead Generators in sales are the first point of contact that many customers will have with our company and have the crucial role of setting the high standard of customer service that we hold ourselves to at Integon.
Customer
Service
Our Customer Service department receives calls from our direct clients who have questions about their insurance policy. The activities that take place on these calls can include taking payments, updating account information or making changes to the policy. We provide a fun, family-oriented environment where everyone can feel welcome.
Our Spanish translation department plays an important role in customer service. Representatives field calls from our internal employees and departments that are in need of Spanish language interpreters. We strive to provide outstanding service on every call, ensuring that we can meet every customer's needs.
FINANCE &
ACCOUNTING
CORPORATE FINANCE
We aim to be the best at everything we do, to help our company to achieve its goals and to maximize the success of our team members. By combining our expertise, experience and the energy of our staff, we serve our company by providing an extensive accounting services including:
- Accounting for property and casualty insurance companies
- Balance sheet reconciliations
- Investment Accounting
- Accounts Payable
- Unclaimed Property
- Financial Reporting
- Reinsurance Accounting
ACCOUNTING
Integon Finance Team is comprised of professional accountants that record and report financial transactions with the purpose of creating quality enriched financial information, which serves as the basis for an efficient decision making process.
HUMAN
RESOURCES
Human Resources will be a catalyst to motivate Integon Employees at all levels of the organization to achieve their full potential in support of the company’s success. Through strategic partnership and collaboration, we strive for HR excellence by ...
- Attracting, retaining, and developing a high performing team of talented and diverse individuals
- Fostering a culture of engagement and empowerment
- Driving impactful business results
- Leading Employer of Choice initiatives
INFORMATION
TECHNOLOGY
Integon’s technology team takes pride in developing enterprise solutions to power numerous agency, carrier customers across North America. Team members are skilled in Microsoft technologies and ‘continuously’ deliver quality software using Agile/Scrum methodologies. C#, Angular, .Net, ASP.Net, MVC, JavaScript, JQuery, WCF, Web API, PLSQL, and TSQL are at the core of our development stack with various supporting services e.g. DevOps, App Insights, Slack, Dynatrace and many more. Integon tech team maintains a high performance culture, in an exciting, fast paced and dynamic environment. We are Integon and with us you can be extraordinary. If you are passionate about technology, come join our team!
Claims
Our Claims Call Center employees are Customer Service professionals with a passion for helping others. We serve as initial contact for claims reporting and are responsible for guiding the caller to the appropriate party based on their need and the relevant policy and/or claim.Our Claims Call Center operates 365 days a year, round the clock, ensuring policyholders, agents and claimants can easily report a loss, and further, that we receive timely and accurate claim loss data.
